GROWING OUR SERVICE TO SUPPORT OUR CUSTOMERS

May 3, 2017

From breakdown assistance to planned periodic maintenance contracts, Fibre King’s growing Engineered Service team are focused on a Total Productive Maintenance approach for the end user.

 

Anyone who works in a manufacturing environment understands that an efficient and productive factory relies on more than just a Service and Maintenance program, and that the key to success depends upon the relationship between operations and maintenance.

 

Fibre King's Service Manager, Paul Ware, is excited to be growing the business's Service offer and is focused on improving total plant efficiencies for all customers. "With such a large installed base, Fibre King is well positioned to provide a comprehensive service offering for our customers. We know from experience that both internal and external forces impact on equipment performance, and that businesses must take a holistic view when it comes to efficiency – this includes operators, site maintenance, equipment suppliers and management."

 

Fibre King works with customers to develop a service program that builds Total Plant Efficiency and their team of specialist designers and manufacturers have a wealth of material handling knowledge and experience - "We understand the environments we work in," says Paul, "Many of our staff have worked on the production floor and understand how important a well-designed maintenance program can be. They can relate to the issues they see in the field caused by lack of training and continual improvement."
 

Fibre King's Engineered Service solutions are centred around the concept of reliability and Total Productive Maintenance (TPM). The benefits of TPM include:

• Improved quality
• Reduced waste
• Reduced manufacturing costs
• Increased equipment availability

 

With a global equipment footprint, Fibre King coordinates all service and maintenance requirements and resources out of Australia. With service staff in both Australia and Thailand Fibre King also partner with service providers in North America, New Zealand, United Arab Emirates and Europe, and our equipment's remote servicing capabilities mean that we can dial in to diagnose online.

 

To discuss Fibre King's range of Engineered Service products, including standard annual contracts or more customised multi-site maintenance plans, contact Paul Ware directly on +61 7 3293 8800 or paul.ware@fibreking.com.

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